ChocoVision Customer Service: My Rev X
If you remember, I sent in my Rev X to be fixed in about 15 days ago and I have not heard a word other than it takes longer or costs more if your machine has chocolate in it. Well, that is due to a design flaw of the Rev X. The usual customer service of ChocoVision is not doing well. They could be inundated by returned machines at this time of year. Because I have my beautiful Hilliard, I am only inconvenienced by this rather than devastated. No wonder why Hilliard is not worried about ChocoVision.
Indeed, some of my assistants like the ChocoVision Rev X better because of the convenience but I personally like the solid engineering of the Hilliard. Well, let's see the tally, ChocoVision Engineering isn't that good, the marketing has gone down hill, witness the email fiasco of a month ago. And now, their great customer service has taken a turn for the worse. I wonder if they have fallen on hard times? We'll see. I'll report back in a week or two.